We at MobTeck believe in strong customer experience that we want to add value to our customer's live not only selling stuff and forgetting as nothing. We like to keep our customers intact to help solve their problems. In MobTeck we don’t talk about the Quality/selling of the product we talk about providing value and experience.
There might be a time where we will not be able to address your query in real-time, but that doesn’t mean that we have forgotten you. We will definitely make sure that our team reaches with the reply in the email in time to resolve your query and provide you with a good experience.
Currently, we have only mail support for now where you can send your query or product-related issue to our mail id Support@mobteckacessories.com. However, this is not only the way you can touch us. We know giving service to customers is never an easy task that is why we have created a Feedback form as well as a for the customer support so that we can serve in a better way going forward. Here is a link https://forms.gle/JMrm6J224g1qh9457 where you can send your request and we will make sure you get the response from our side in a good manner.
Please refer the below points for raising the dispute with us regarding the product
Below Are the Points for Product Dispute.
- For Wrong Product Received we need an unboxing video of the product at the time of delivery with the bill provided by us and need to raise the Dispute within 2 days after receiving the product.
- The replacement will be done after the product getting the image of the product received on our support mail.
- Damaged product return TAT is 3 days after receiving the product.
- Any other issue such as quality we will provide a 7 days return policy.
- You can contact us by sending the mail to firstname.lastname@example.org or filling the feedback form https://forms.gle/JMrm6J224g1qh9457 we will get back to you.
- For Refund, if it is approved it will be refunded to you once the product is picked up by our Courier provider within 5-7 working days and we will be refunded on the product price, not the courier charges if you have paid any since we also have to bear the shipping charges Hope you understand on the same.
- But if you have paid the payment and not received the product/return the product in that case we will process the full refund with shipping charges if you opted for Express shipping.
- For every dispute raised by you, we will be reviewing with our manufacturer so that we can help you provide the best service and experience also to avoid future inconvenience.
- Hope you will be providing us the time to provide the resolution.
Last but not least! The above-mentioned information strictly follows the Terms and
Condition for the product which is bought from our website store only with our logo. We don’t support the copyright of the product. The products we have on our website have gone through quality checking and terms checked with our manufacturer in china with strict guidelines with the view of solving the customer problem with our product.
Hope you give us a chance to serve you with our product. We want to add value and sell the experience to our users for a lifetime.
THANK YOU FOR READING AND HAPPY SHOPPING !!!!!
Email id: email@example.com
Feedback Form: https://forms.gle/JMrm6J224g1qh9457